11-06-2015, 01:27 AM
Queridos
algunos de vosotros ha recibido en estos días reservas del portal Booking.com sin poder visualizar la tarjeta de crédito relativa. Bueno, parece que el problema viene de un incidente interno al portal.
Hemos contactado los colegas en Amsterdam y nos confirman esto:
Incident:
On Wednesday, June 10th at 10:42AM CET Booking.com experienced an issue with reservation.
The issue affected all the connected properties on a random scale.
Background
Reservations are normally pulled by IT providers along with credit card details. The incident provoked a situation where reservations were being generated but credit card details were missing from the reservation message on a random base.
Resolution
The incident has been fixed as for 14:00 CET.
Credit card details are stored in Booking.com extranet. Please suggest properties who reported the accident to log into the Booking.com extranet to retrieve the information requested. CVC details, for security reason, might not be present. Should those not be present and the property would need them, please suggest to get in touch with the customer support at booking.com.
Por lo tanto, es necesario controlar en la extranet del portal la información de las tarjetas de crédito que no se puedan visualizar en WuBook.
Obviamente, quedamos a disposición!
Abrazos
algunos de vosotros ha recibido en estos días reservas del portal Booking.com sin poder visualizar la tarjeta de crédito relativa. Bueno, parece que el problema viene de un incidente interno al portal.
Hemos contactado los colegas en Amsterdam y nos confirman esto:
Incident:
On Wednesday, June 10th at 10:42AM CET Booking.com experienced an issue with reservation.
The issue affected all the connected properties on a random scale.
Background
Reservations are normally pulled by IT providers along with credit card details. The incident provoked a situation where reservations were being generated but credit card details were missing from the reservation message on a random base.
Resolution
The incident has been fixed as for 14:00 CET.
Credit card details are stored in Booking.com extranet. Please suggest properties who reported the accident to log into the Booking.com extranet to retrieve the information requested. CVC details, for security reason, might not be present. Should those not be present and the property would need them, please suggest to get in touch with the customer support at booking.com.
Por lo tanto, es necesario controlar en la extranet del portal la información de las tarjetas de crédito que no se puedan visualizar en WuBook.
Obviamente, quedamos a disposición!
Abrazos
