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Estimados,

hemos recibido esta comunicación oficial solo hace pocos minutos: Booking.com ha desarrollado una nueva política para la gestión de las direcciones emails de los clientes (huéspedes). En vez de enviar el email de forma transparente, lo manda y lo comunica a través de un "alias" (por ejemplo: 12345@booking.com). Contactando el cliente a esa dirección alias, Booking.com intercepta el mensaje y se lo manda al cliente de forma segura.

Con otras palabras, Booking.com se pone como intermediario de todas las comunicaciones email.

Esta política es totalmente independiente del Channel Manager: aún accediendo a tu extranet de booking.com, encontrarías la dirección email en formato "Alias". Esto me gustaría que fuera más que claro ya que siempre nos encontramos en la muy incómoda posición por la que, cada vez que la política de una OTA cambia, siempre hay alguien que nos echa la culpa nosotros!!

Publico aquí por entero la comúnicación oficial de Booking.com y adjunto un file PDF para la presentación oficial de la nueva funcionalidad:

Dear partner,

As you may already be aware, scammers are increasingly trying to find ways to gain access to online platforms like Booking.com. They try to use email addresses, as well as links, attachments and images in e-mails, to illegally gain access to the private information of our customers and properties.

Because we, Booking.com are committed to protecting our guests and partners from these kinds of email-based attacks, we are providing our partners with two features to create an even more secure and convenient method for them to communicate directly with their Booking.com guests.

Starting next week, guest and partner email addresses will be made anonymous in order to provide an extra level of security. Regular email traffic between partner and guest is still possible. The difference is that the identity, of partner and guests, will be protected. In addition, it will no longer be possible to send links, images, attachments, or anything of this nature. This ensures that sender and receiver are less susceptible to online scammers.

In addition, partners will also be able to actively start the conversation via their extranet. Under each reservation the partner will find a button which allows direct e-mail communication with their future guest.

Our goal with these features is to enable easy and convenient communication, while providing an enhanced level of protection partners and guests.

If you have any questions, please do hesitate to contact us.

Kind regards,

  Partner to Guest communication - Properties.pdf (Tamaño: 200.47 KB / Descargas: 4)